Application Support Engineer Permanent

Logistics and Supply Chain

A Logistics and Supply Chain Company

About Company

An organization driven by innovation, intelligence, and commitment to excellence by creating platforms for value creation and advancing opportunities.


Job Description

We are looking to hire an a Application Support Engineer


Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals

Requirements

  • Experience with Microsoft SQL database, MySQL     
  • Experience with web platforms: IIS, AJAX, Apache Tomcat· 
  • Experience with Windows Client OS
  • Familiarity with business requirement gathering skills
  • Experience with basic network configuration



Overview

  • Location Lagos (Onsite)
  • Country Nigeria
  • Job Title Application Support Engineer
  • Hours FullTime
  • Experience Level Intermediate
  • Salary Competitive
  • Contact Eghosa Obaseki (connect@cousant.com)
Expired

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