Technical Support Engineer Permanent

Information Technology and Services

A Information Technology and Services Company

About Company

we capitalize on the strength of our core expertise and capabilities in Telecom, Banking Financial and Insurance Services, and Hospitality verticals. we leverage our deep domain and delivery expertise, methodologies and frameworks, partnerships and technology alliances to cater to our clients.


Job Description

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.


Responsibilities

  • Undertaking testing and commissioning activities in accordance with the specified project requirements to ensure the realization of the various functions of the system and to ensure that the equipment works according to its specifications
  • Organizing solution/product training to customers
  • Sensitive to customer requirements, able to capture customer needs at any time and design solutions
  • Designing product promotion strategies and optimizing product functions
  • Providing technical support, Troubleshooting and investigating problems and diagnosing and repairing faults

Requirements

  • Bachelor's degree or above, majoring in computer, electronics or communication industry is preferred.
  • At least 2 years CCTV or physical security industry experience with full knowledge of technical skills is preferred。
  • Good command on written and spoken English, and excellent public speaking skills and Good at making presentations
  • Work well under pressure and have good communication skills.
  • No more than 30 years;
  • Must possess Bachelor's degree.



Overview

  • Job Title Technical Support Engineer
  • Experience Level Intermediate
  • Salary Competitive
  • Pension Scheme No
  • Health Insurance Scheme No
  • Bonuses (Bonus Schedule) None
  • Hours FullTime
  • Location Accra (Onsite)
  • Country Ghana (Gaana)
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