Operations Manager Permanent

Information Technology and Services

A Information Technology and Services Company

About Company

we capitalize on the strength of our core expertise and capabilities in Telecom, Banking Financial and Insurance Services, and Hospitality verticals. we leverage our deep domain and delivery expertise, methodologies and frameworks, partnerships and technology alliances to cater to our clients.


Job Description

We would like to bring you on board as our Operations Manager in Accra to make our expansion a success story and model for our future endeavours. You will use your outstanding expertise in organizational effectiveness and operations management to ensure the quality of our services meets or exceeds customers’ and clients’ expectations.


Responsibilities

  • As an Operations Manager in our team, you will:
  • Analyze project results and define the necessary action plans
  • Ensure quality/customer demands efficiently
  • Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project
  • Manage turnover and absenteeism and put in place necessary action plans
  • Ensure the availability of production means (material, tools, technical resources) and human resources
  • Ensure the reporting requirements of the project
  • Prepare and lead production/steering committees and Client visits
  • Performance of multiple tasks inherent to team management

Requirements

  • Demonstrate a strategic vision and strong experience in how to drive operational practices
  • Are passionate about People, Service, and Performance
  • Have a minimum of 4 years experience in a similar role or an operational manager position (Quality & Training Manager, Account Manager, Project Manager)
  • Pride yourself on your interpersonal skills as well as presentation and communication skills
  • Have sound business acumen and commercial mindset
  • Demonstrate flexibility, initiative, and motivation to inspire teams
  • Have excellent coaching skills to guide and train teams
  • Share our values of commitment, unity, integrity, recognition, and WOW



Overview

  • Job Title Operations Manager
  • Experience Level Intermediate
  • Salary Competitive
  • Pension Scheme No
  • Health Insurance Scheme No
  • Bonuses (Bonus Schedule) None
  • Hours FullTime
  • Location Accra (Onsite)
  • Country Ghana (Gaana)
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